Information Technology Services

Networking

Network Connection Help

Print out these steps as a reference if you ever have issues connecting to the internet or to a server:

  • Check to see that your network cable connections are secure both at the back of your computer and at the wall jack
  • Hold down the Windows key and type R, then type cmd in the box and click OK
  • At the C:\ prompt type ipconfig and press Enter. Your IP address, subnet mask and default gateway will be returned to you - this information is handy to provide to Help Desk technicians when troubleshooting network issues
  • If you want more detailed information about your network connection, type ipconfig /all at the prompt. Here you can get the same information as ipconfig with the addition of your MAC (hardware) address, DNS and DHCP server addresses, IP lease information, etc
  • Some network connection problems may be fixed by releasing and renewing your IP address. Type ipconfig /release at the prompt and press enter. Then type ipconfig /renew and press enter again. If your connection is okay, a valid IP address, subnet mask and default gateway will be returned to you after a few seconds

You can also find out your IP address by going to WhatIsMyIP.com.