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Service Level Statement:
ITS provides users of Cameron University with solutions to their computer related requests through the HelpDesk Center.
HelpDesk Center:
Ext. 2454
email at helpdesk@cameron.edu
Open from 8 a.m. to 5 p.m. Monday through Friday.
Closed from noon - 1 p.m.
ITS will first attempt to resolve your need over the phone.
If your situation requires site service, a technician will be assigned along with a severity code level.
Level 1 = immediate response
Level 2 = 4 to 8 hour response
Level 3 = next day response
Level 4 = response within 3 days
Level 5 = reserved for projects (more than 3 days response)
All site service requests are based on a first-come-first-serve basis.
HelpDesk Center:
Ext. 2454
email at helpdesk@cameron.edu
Open from 8 a.m. to 5 p.m. Monday through Friday.
Closed from noon - 1 p.m.
ITS will first attempt to resolve your need over the phone.
If your situation requires site service, a technician will be assigned along with a severity code level.
Level 1 = immediate response
Level 2 = 4 to 8 hour response
Level 3 = next day response
Level 4 = response within 3 days
Level 5 = reserved for projects (more than 3 days response)
All site service requests are based on a first-come-first-serve basis.
